FXT-AI Privacy Policy

1. Who we are

FXTRADINGCOM Pty Ltd, of 25 Bligh Street, Sydney NSW 2000, Australia ("we", "us"), operates fxtai.co and the connected FXT-AI service. We are the controller responsible for the personal data described in this policy.

For privacy enquiries or requests, contact service@fxtai.co.

This policy covers our website and FXT-AI service. Separate privacy notices may apply to brokerage services and other products you use.

2. Information we collect

Depending on how you use FXT-AI, we process:

• Contact and account information: details you provide when registering, subscribing, contacting support or requesting updates.
• Trading information: open positions, execution history and account balances received from your connected trading account.
• AI interactions: information you submit to FXT-AI and the responses generated.
• Technical information: device, browser, IP address, usage and diagnostic information collected through our systems and the technologies described in our Cookie Declaration.

Information comes from you, your connected trading account and your use of our website and service. If you do not provide information necessary for a feature, we may be unable to provide that feature.

3. How we use your information

Where EU or UK GDPR applies, we rely on the following lawful bases:

You can unsubscribe from marketing through the link in our emails or by contacting us. Necessary account and service communications may continue.

4. AI processing

Model training

Neither FXTRADINGCOM Pty Ltd nor its AI service providers use your personal data, prompts or generated responses to train AI models.

Automated processing and decision-making

FXT-AI uses automated processing to analyse your trading history alongside market data and news, and generate trading analysis. This may include identifying patterns in your trading activity.

FXT-AI does not place trades or make trading decisions on your behalf. We do not use it to make solely automated decisions about you that produce legal or similarly significant effects. You remain responsible for deciding whether and how to act on its analysis.

For questions or concerns, contact service@fxtai.co.

5. Sharing and security

We share personal data needed to operate our service with providers supporting customer management, support, hosting and AI processing. These include Salesforce for customer relationship and support management, and our cloud hosting and AI service providers.

We may also disclose information where required by law or necessary to establish, exercise or defend legal claims.

We do not sell your personal data.

We use technical and organisational safeguards, including encryption in transit and at rest, to protect personal data.

6. International processing

We are based in Australia. Personal data is processed in Australia, the United States, and countries where our cloud infrastructure and third-party service providers (such as Amazon Web Services and Salesforce) maintain operations, including locations outside the European Economic Area (EEA) and the United Kingdom.

Where required, we use appropriate transfer safeguards, including European Commission Standard Contractual Clauses (SCCs), the UK International Data Transfer Addendum, and technical protections such as encryption in transit and at rest. Contact service@fxtai.co for details or a copy of relevant safeguards, subject to lawful redactions.

7. Retention

We retain personal data only for as long as necessary for its purpose:

• Account and trading information: while needed to provide your service, with relevant records retained afterwards where required by applicable law or necessary for legal claims.
• AI interactions: while needed to provide conversation history, deliver analysis and investigate service issues.
• Support records: while needed to resolve enquiries, maintain relevant service history and address disputes.
• Security and diagnostic logs: while needed to detect misuse, investigate incidents and maintain platform reliability.
• Marketing information: until you unsubscribe or it is no longer needed. We may retain a limited suppression record to respect your opt-out.
• Cookie information: for the periods described in our Cookie Declaration.

We assess retention by record type, purpose, applicable statutory requirements and relevant claim periods. When information is no longer needed, we securely delete or anonymise it, including through our backup-retention processes.

8. Cookies and advertising

We use Cookiebot CMP by Usercentrics to manage cookie consent.

Our Cookie Declaration below identifies the cookies and tracking tools used, their providers, purposes and duration. Where consent is required, we obtain it before using those technologies.

You can review, change or withdraw consent at any time through Privacy settings. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

Where we use Google advertising or measurement services, the relevant tools and purposes are identified in our cookie disclosures. Further information is available on how Google uses information from sites and apps that use its services.

9. Your rights and complaints

Depending on applicable law and the circumstances, you may request access, correction, deletion, restriction or portability of your personal data, or object to its processing.

You may object to direct marketing at any time and withdraw consent where processing relies on it.

Email service@fxtai.co to exercise your rights. We may reasonably verify your identity. Requests are normally free. Under EU or UK GDPR, we generally respond within one month, subject to permitted extensions and exceptions.

You may complain directly to the relevant EU supervisory authority or the UK Information Commissioner's Office. Where Australian privacy law applies, you may also contact the Office of the Australian Information Commissioner, subject to its complaint procedures.

10. Changes

We will publish updates with a revised effective date and provide further notice or obtain consent where required.